Frequently Asked Questions
Q. What sizes do you carry?
We do not carry any standard sizes. We only produce custom boxes as per customer’s order.
Q. Do you have a minimum?
Yes, our minimum order run is 100 boxes for each size, design and style.
Q. What is your turnaround?
Our standard turnaround is 10-12 business days after final approval of artwork (FREE shipping).
Q. Do you offer rush services?
Yes, we offer rush services with 6-8 business days plan (up to 25% expedite applicable).
Q. What payment methods you accept?
We accept payment through debit/credit cards and PayPal.
Q. What printing methods do you use?
We use digital and off-set printing methods offering CMYK and Pantone prints.
Q. Can I print my own design/artwork?
Yes, you can get your own logo/design/artwork printed on the boxes since we do not carry anything in stock and we do not sell off the shelf.
Q. How are the boxes shipped?
Our all boxes are shipped flat and customer needs to assemble them at their end. However, they come pre-glued (self-adhesive applied) and scored. All you need to do is fold the boxes, peel off self-adhesive and paste the flaps together.
Q. Can I get a physical sample?
We are afraid not as we do not carry anything in stock. We only produce these boxes upon order. And we need to create a complete setup even if we produce just a sample or a complete run. So, if you need a physical sample, you need to pay extra for that. However, for orders of quantity 2,500 or above we do offer physical proofing prior to production of complete run.
Q. How do I ensure I will get what I ordered?
Our procedure is transparent and trustworthy. Once you place your order and send us your artwork, our design team prepares a digital mock up with 2D and 3D layout and is sent to you. You can review that mock up and make sure that everything is exactly as you need. Only upon your approval we start production of boxes.
Q. What if I’m not satisfied with my order?
When you receive your order, if it is not up to the mark or not exactly what you order. You need to inform us within 24 hours with pictures (visual) proof and send those boxes back to designated company warehouses. Upon receiving back faulty pieces, we will reprint your boxes and send them over to you.
Q. Will I get a refund if I don’t get what I ordered?
No, refund isn’t an option once the order has been delivered. However, if there is some issue or if the boxes are not up to the benchmark or if there is any problem with the quality, company will do a reprint and replace your boxes.
Q. What if I want to cancel my order?
If you place an order you can cancel it only if no process has begun on your job. If your order is already in the process there will be a deduction fee depending on which phase the process is in. However, if you have already approved your order for printing, then there will be no refund and the order cannot be canceled.
Q. What if my package is lost?
If you approved the right shipping address and we get a delivery proof (delivery signature) from your designated address, company will hold no responsibility. But if the package gets lost during transit and there is no delivery proof (delivery signatures), company will produce the boxes again and will deliver to you.